Frequently Asked Questions
Orders & Products
How do I choose the right product?
Start by reviewing the active ingredient, strength, dosage form and product information shown on the relevant product page. MyHairRevive does not determine which prescription treatment is right for an individual. If you are unsure, consult a qualified healthcare professional.
Are the different strengths separate products?
Where a product is offered in several strengths or pack quantities, the available options appear as variations on the product page. Check the selected variation carefully before adding it to your cart.
Will the packaging always look exactly like the website image?
Packaging can change over time because of manufacturer updates, market-specific presentation or pack revisions. The product name, active ingredient, strength and other key details should be checked when your order arrives. Contact us before use if you believe you received the wrong product.
Ordering & Payment
How will I know that my order was received?
After a successful order submission, you should receive an order confirmation using the contact details supplied at checkout. Keep your order number for future correspondence.
Can I change or cancel an order?
Contact customer support as soon as possible. We will try to help, but an order cannot always be changed or cancelled after processing or dispatch has begun.
Shipping
Do you ship internationally?
Available destinations may vary by product and operational or regulatory restrictions. The checkout process and Shipping Information page should be used to confirm whether service is currently available to your destination.
How long will delivery take?
Delivery times vary by destination, carrier, customs processing and other factors outside our direct control. Any delivery estimate shown by MyHairRevive is an estimate rather than a guaranteed arrival date.
Will I receive tracking?
Where tracking is available for the selected shipping service, tracking information is provided after dispatch or when the carrier activates the shipment record.
Returns & Problems
What if my order arrives damaged or incorrect?
Contact customer support promptly and include your order number plus clear photographs of the parcel and the item received. Keep the packaging until the issue has been reviewed.
Can medicines or opened personal-care products be returned?
For safety and product-integrity reasons, return eligibility can be restricted for medicines, opened products, used personal-care items and hygiene-sensitive goods. See the Returns & Refunds page for the applicable conditions.
Health & Safety
Does MyHairRevive provide medical advice?
No. Website content is for general information and product education and is not a substitute for professional medical advice, diagnosis or treatment.
Do hair-loss treatments work for everyone?
No treatment can be guaranteed to produce the same result for every person. Outcomes can depend on the cause and duration of hair loss, the treatment used, adherence and individual factors.