Updated: 03 October 2026

Terms & Conditions

These Terms & Conditions govern use of the MyHairRevive website and purchases made through it. By using the website or placing an order, you agree to the terms that apply to your use and transaction.

Website Information

We aim to keep product descriptions, availability, images and other website information accurate. Packaging, presentation and manufacturer information can change. Illustrative images may be used where clearly indicated. If a material listing error is identified, we may correct it and, where necessary, contact an affected customer.

Medical and Product Information

Website content is general information and does not constitute personalised medical advice, diagnosis or treatment. The availability of a product on the website does not mean that it is appropriate for every person or lawful to obtain without a prescription in every jurisdiction.

Customer Responsibilities

You are responsible for providing accurate order and delivery information and for complying with laws that apply to the purchase, importation, possession and use of products in your location. Where a prescription, professional consultation or other authorisation is legally required, you are responsible for complying with that requirement.

Orders

Submitting an order does not guarantee acceptance or dispatch. An order may be declined, cancelled or held where necessary because of stock availability, payment issues, suspected fraud, inaccurate information, shipping restrictions, legal or regulatory requirements, or other operational reasons.

Prices and Payment

Prices and available payment methods are those displayed during the applicable shopping or checkout process and may change. Any taxes, duties, import charges or currency-conversion costs not expressly included at checkout may be the customer's responsibility.

Shipping

Shipping is subject to the Shipping Information page. Delivery dates are estimates unless expressly stated otherwise. Carrier and customs events can occur outside MyHairRevive's control.

Returns and Refunds

Returns and refunds are governed by the Returns & Refunds page and any mandatory consumer rights that apply to the transaction. Certain medicines, opened products and hygiene-sensitive goods may not be returnable.

Intellectual Property

The MyHairRevive name, website design, original text, graphics and other original website materials are protected by applicable intellectual-property laws. Third-party product names, trademarks and packaging remain the property of their respective owners.

Acceptable Use

You must not misuse the website, attempt unauthorised access, interfere with security or operation, use automated systems in a harmful manner, or use the website for unlawful activity.

Limitation and Mandatory Rights

Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded. To the extent permitted by applicable law, MyHairRevive is not responsible for losses caused solely by events outside its reasonable control or by misuse of products contrary to professional advice, product information or applicable law.

Changes

We may update these Terms when the website, services or legal requirements change. The version published on the website at the relevant time applies, subject to any mandatory rights that cannot be changed by contract.

Contact

Questions about these Terms can be submitted through the MyHairRevive Contact page.